Refund Policy
This policy works alongside rights available under the Australian Consumer Law, including remedies where goods do not meet consumer guarantees.
Standard Returns
Unopened products may be returned within 14 calendar days with valid order proof.
Assessment Time
Most requests are reviewed within 7 business days after receiving required details.
Eligibility
Refund requests are accepted for unopened products within 14 calendar days from delivery date, subject to proof of purchase.
How to Request
Send your request to touch@wlexironoeexeu.world with order information and reason for return.
Review Process
Requests are reviewed within 7 business days. If approved, refund processing time depends on payment provider timelines.
Non-Refundable Cases
Opened products, damaged items due to misuse, and incomplete return packages may not qualify for reimbursement.
Consumer Guarantee Rights
If a product has a major fault under Australian Consumer Law, you may be entitled to a replacement or refund.